POP MART does not deliver goods and does not refund, which is accused of overlord terms. The product is defective but does not act after sales.

POP MART caught in a consumer complaint storm: no delivery, no refund, and after-sales inaction caused dissatisfaction

Recently, according to Sina Finance, "5D Investigation" found on the black cat complaint platform that some consumers complained that POP MART had problems of "no delivery and no refund" and "no after-sales action for defective products", which aroused consumer dissatisfaction.

No delivery, no refund: Overlord clause infringes on consumer rights and interests

A number of consumers reported that they purchased goods in POP MART's box pumping machine Mini Program, but when they were not shipped or opened, they asked for a refund but were rejected by the merchant. The merchant opened the goods by himself and sent consumers in the form of consumption coupons, which aroused consumer doubts.

Blind box sales are not applicable, no reason to return within seven days: consumer rights and interests are damaged

On the POP MART Tmall flagship store and the Mini Program of the box pumping machine, the "5D Survey" found that the relevant pages were marked "Seven-day no-reason return is not supported". The customer service staff said that the blind box is random and does not apply to seven-day no-reason return.

After-sales processing is vague: consumer rights are not guaranteed

Consumers reported that the product was defective, but the after-sales treatment was vague. The customer service staff only said that "the after-sales plan will be given according to the defect situation", and avoided answering questions such as whether there are spare parts to replace and whether a refund can be made.

Relevant departments are involved in the investigation to protect the legitimate rights and interests of consumers

In response to consumer complaints, relevant departments have intervened in the investigation. The relevant person in charge of the State Administration for Market Regulation said in an interview that it will seriously investigate and punish enterprises' violations of the legitimate rights and interests of consumers and maintain a fair competition market order.

Consumer protection has a long way to go

The POP MART incident highlights the problems existing in the blind box sales industry, and also reflects the long way to go to protect consumer rights and interests. Relevant departments should strengthen supervision, standardize blind box sales behavior, and protect consumers' legitimate rights and interests. Consumers should also consume rationally when purchasing blind boxes, carefully understand relevant terms and after-sales policies, and avoid damage to their rights and interests.